Pendentif personnalisé en forme de cercle glacé taille baguette en pierre noire et blanche

We believe creating something personal should feel comfortable at every step — including how you pay.

For eligible orders, we offer flexible installment payment options, allowing you to spread the cost over time while your piece is being crafted.

Clear terms. No hidden fees. The same level of craftsmanship and care.

If you’re not fully satisfied, please contact us within 30 days of delivery before making any return.

Email: chanter@bornrealjewelry.com

Items must be unworn, unused, and in original condition.

Unauthorized returns will not be accepted.

Custom or personalized pieces, sale items, and gift cards are non-returnable.

If the return is due to a quality issue or incorrect item, we’ll cover return shipping.

Otherwise, return shipping is the customer’s responsibility.

Refunds are issued to the original payment method within 2–3 business days after inspection.

Original shipping fees are non-refundable.

Order Processing Time
Orders are usually shipped within 4-7 business days after payment confirmation. Orders placed on weekends may experience slight delays. Our warehouse operates Monday to Friday, excluding holidays.

Shipping & Delivery
USA/Canada: Estimated delivery 7-12 days
Free shipping on orders over $200
Couriers: DHL, FedEx
Total delivery time = Order processing + Product production (~7 days) + Shipping (~3-5 days)
For high-value items, please sign for your package personally.

Tracking
You will receive a tracking number via email once your order ships. Tracking may take 24-72 hours to activate. If you cannot track your order, contact us at chanter@bornrealjewelry.com.

Order Cancellation
You can cancel your order if payment has been made but the item has not yet shipped. Once shipped, orders cannot be canceled.

Customs & Taxes
Some orders may incur customs fees, which are the responsibility of the buyer. We have no control over local customs. Contact your local customs office for details.

Customer Support
Phone / WhatsApp: +1 470-394-8303
Email: chanter@bornrealjewelry.com