• Si le produit ne répond pas à vos attentes, vous pouvez le retourner pour remboursement ou échange dans les 30 jours suivant sa réception. Vous pouvez l'échanger contre un autre bijou de même valeur. Vous pouvez payer la différence si la valeur est dépassée.
  
• En cas de problème de qualité, nous vous fournirons un service de remplacement et/ou de réparation dans les 30 jours, dans des conditions d'utilisation normales. Les frais de transport et autres frais annexes seront à notre charge.
  
• Si le problème n'est pas lié à la qualité du produit, aucun remboursement, retour ou échange ne sera autorisé.
• Pour des informations complètes sur les retours et les échanges, cliquez ici>>
  
• Si vous souhaitez échanger/retourner un ou plusieurs articles, veuillez soumettre les informations sur notre portail de retours et notre service client vous répondra dans les plus brefs délais.

Quand retirer :

Avant la douche, le bain, la natation ou l'exercice

Prévention de la décoloration, évitez l’exposition prolongée à :

• Immersion dans l'eau

• Produits chimiques (lotions, parfums)

• Frottements/impacts

• Transpirer

Protocole de nettoyage :

Essuyez délicatement avec un chiffon doux

Yes. Every piece can be certified with IGI, GIA, or GRC based on the customer’s preference.

Every piece is made according to your specifications. You can provide drawings, reference images, or describe your idea, and our jewelers will craft it for you.

Yes. We provide production updates including photos or short videos before shipping, so you can see your jewelry being made.

We accept Credit Cards, Debit Cards, PayPal, Klarna, Afterpay, Google Pay, Apple Pay, Link, Affirm, Cash App Pay, and Amazon Pay.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

If you notice a mistake with your order or wish to make changes to the items or colors, please contact our dedicated team or the sales representative who assisted you with your order.
Contact:
Email: chanter@bornrealjewelry.com
WhatsApp / Phone: +1 470-394-8303
Instagram: @bornrealjewelry

Production usually takes 7–14 days depending on complexity.

We use DHL or FedEx, with delivery typically taking 3–7 business days. If you need to use another shipping method, please contact our customer service team and we’ll assist you.

Once your order ships, we provide tracking information so you can monitor the delivery status in real time.

If the product does not meet your expectations, you can return it for a refund or exchange within 30 days of receiving it. You may exchange it for another piece of jewelry of the same value, and if the new item exceeds the original value, you can pay the difference.

If there is a quality issue under normal wearing conditions within 30 days, we will provide replacement and/or repair services. All freight and related costs will be covered by us.

Please contact our customer service with your order number and the item you wish to return or exchange. We’ll review your request and guide you through the process. Once we receive the returned item, we’ll issue a refund or send your exchange promptly.

Contact:
Email: chanter@bornrealjewelry.com
WhatsApp / Phone: +1 470-394-8303
Instagram: @bornrealjewelry

No. Our jewelry is crafted from premium materials and comes with a tarnish-free guarantee, though proper care will help preserve its flawless finish.
Our products feature a 5-layer electroplating process with genuine 18K gold, with a thickness 5–10 times greater than typical market standards, enhanced with cutting-edge nano-protection technology, ensuring maximum durability and shine.

Yes. All our silver jewelry is nickel-free and hypoallergenic.

Avoid exposure to harsh chemicals, store jewelry in a soft pouch or box, and clean it regularly with a soft cloth.