Shipping & Returns
Clear information, professional guidance and the details behind the BornReal experience.
This page summarizes how Bornreal Jewelry ships orders and handles returns. The full legal policies are in our Shipping Policy and Refund Policy.
Shipping options
| Method | Cost | Estimated transit |
|---|---|---|
| Standard shipping (orders under $199) | $9.90 | 10–15 working days |
| Free standard shipping (orders $199+) | Free | 7–14 working days |
| DHL Express | $30 | 5–10 working days |
| FedEx | $30 | Shown at checkout |
Orders ship from our warehouse in Shenzhen, China. In-stock items generally ship within 3–5 working days after payment confirmation; custom pieces need additional production time. Transit times are estimates and can be affected by customs.
Returns at a glance
- Contact us within 30 days of receiving your item.
- Items must be unworn, in original condition and with tags, with proof of purchase.
- Not returnable: customized products, sale items, gift cards.
- Return shipping is paid by the customer unless the issue is our error; no restocking fee.
- We inspect returns within 3–5 working days, then refund or exchange.
Questions
Where does Bornreal Jewelry ship from?
Orders ship from our warehouse in Shenzhen, China, with tracking.
How long does processing take?
In-stock orders generally ship within 3–5 working days after payment confirmation. Custom-made pieces need additional production time, which we confirm with you before production.
How much is shipping and how long does delivery take?
Standard shipping is $9.90 for orders under $199 (about 10–15 working days in transit). Orders of $199 or more ship free by standard shipping (about 7–14 working days). DHL Express (about 5–10 working days) and FedEx are available for $30. Delivery times are estimates and can be affected by customs.
Do you ship worldwide?
We ship to most countries. Available methods and rates are shown at checkout for your address.
What is your return policy?
Contact us within 30 days of receiving your item. Items must be in original condition, unworn and with tags, with proof of purchase. Returns without authorization are not accepted.
Which items cannot be returned?
Customized products, sale items and gift cards are not returnable. Damage or loss caused by the customer is not refundable.
Who pays return shipping?
If the return is due to our error (for example a wrong or defective item), we cover it. Otherwise the customer pays return shipping, and we recommend a tracked service. There is no restocking fee.
How do I start a return?
Email chanter@bornrealjewelry.com with your order number and photos or video of the item. Our team reviews requests within 3 business days and sends return instructions.
When will I get my refund?
After we receive the return, we inspect it within 3–5 working days and then issue a refund or send the exchange.