FREQUENTLY ASKED QUESTIONS.
Materials, customization, delivery, care and membership—explained without blanket promises.
Will my jewelry fade or change color?
Wear depends on the base metal, finish, frequency of use and care. Plated finishes can change over time, especially with water, sweat, chemicals and abrasion. Check the specific product materials and follow the care guidance supplied for the piece.
How does a custom project begin?
Share a reference, sketch, name, symbol or existing product, together with the intended size, material preference, budget range and important date. The studio then clarifies the scope and recommended next step.
Will I approve the design before production?
For projects that include a design or CAD stage, the key proportions and dimensions are reviewed before production. The exact approval process depends on the service selected.
How long does custom jewelry take?
Timing depends on design complexity, materials, approvals and production capacity. Request the current estimate before ordering, especially when the piece is needed for a specific date.
Which stones and metals can I choose?
Available options vary by design. BornReal can help compare suitable silver or gold routes and, where applicable, moissanite, lab-grown diamond and natural diamond options.
How is my order delivered?
Available delivery services, charges and estimated timing are shown for the order and destination. Tracking and any signature requirements are communicated when applicable.
Can custom jewelry be returned?
Customized and made-to-order items can have different return eligibility from standard products. Review the current return and cancellation policies before confirming a project, and contact the studio before sending anything back.
How should I care for the piece?
Remove jewelry before bathing, swimming, exercise and exposure to cleaning products or cosmetics. Store pieces separately, keep them dry and follow any material-specific instructions provided with the order.
How do membership benefits work?
Paid plans may include discounts, points, shipping or service benefits. Sign in before checkout and review the active plan terms, renewal and eligibility rules on the membership page.