Bornreal Jewelry FAQ
Clear information, professional guidance and the details behind the BornReal experience.
Answers to the most common questions about Bornreal products, custom orders, shipping and returns.
Products & custom orders
What materials does Bornreal use?
Most Bornreal pieces are made in 925 sterling silver, finished with 18K gold plating or vermeil; many designs can also be ordered in 10K, 14K or 18K solid gold. The exact metal and finish are listed on each product page.
What stones are used?
Depending on the product, stones are VVS-clarity moissanite or simulated stones, or lab-grown diamonds. The stone type, color and clarity are listed on each product page; check the page of the item you are buying.
Do you make custom jewelry?
Yes. We make custom pendants, chains, rings, grillz and more from your artwork or idea. Send your design through our custom jewelry inquiry page and we will reply with a design and quote.
Will gold plating fade?
Plating wears over time with friction, sweat and chemicals. Following our care guide—keeping pieces dry and away from perfume, chlorine and cleaning products—helps the finish last longer.
How do I find my size?
See our Jewelry Care & Sizing Guide and size chart pages for ring sizes (US 6–13 on most rings), chain widths and lengths.
Shipping & returns
Where does Bornreal Jewelry ship from?
Orders ship from our warehouse in Shenzhen, China, with tracking.
How long does processing take?
In-stock orders generally ship within 3–5 working days after payment confirmation. Custom-made pieces need additional production time, which we confirm with you before production.
How much is shipping and how long does delivery take?
Standard shipping is $9.90 for orders under $199 (about 10–15 working days in transit). Orders of $199 or more ship free by standard shipping (about 7–14 working days). DHL Express (about 5–10 working days) and FedEx are available for $30. Delivery times are estimates and can be affected by customs.
Do you ship worldwide?
We ship to most countries. Available methods and rates are shown at checkout for your address.
What is your return policy?
Contact us within 30 days of receiving your item. Items must be in original condition, unworn and with tags, with proof of purchase. Returns without authorization are not accepted.
Which items cannot be returned?
Customized products, sale items and gift cards are not returnable. Damage or loss caused by the customer is not refundable.
Who pays return shipping?
If the return is due to our error (for example a wrong or defective item), we cover it. Otherwise the customer pays return shipping, and we recommend a tracked service. There is no restocking fee.
How do I start a return?
Email chanter@bornrealjewelry.com with your order number and photos or video of the item. Our team reviews requests within 3 business days and sends return instructions.
When will I get my refund?
After we receive the return, we inspect it within 3–5 working days and then issue a refund or send the exchange.
Still have a question? Email chanter@bornrealjewelry.com.