POLICY

Policy

At BORNREAL our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please keep in mind that that our policy is BORNREAL. If you have a problem with what you purchased, we will try to help you until you're 100% satisfied.

Guarantee

All items purchased on BORNREAL are GUARANTEED to be exactly as described. If for any reason, you wish to return it, a restocking fee may apply.

Payment

BORNREAL can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with:

VISA, MasterCard, American Express, or Discover card

Afterpay

PayPal

Shipping

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 3-5working days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country	Estimated Delivery Time	Shipping Cost	Courier
USA Canada	7-12 days	Free Shipping	DHL

Total Delivery Time = Processing Time +Product production time + Shipping Time(depending on your location)

Processing Time:24 hours

Product production time：7 days

Shipping Time：3-5 Days

You will receive your product in 7-12 days, please pay attention to the logistics information, the product is expensive, please sign for it yourself, thank you for your understanding.